BOOKING TERMS AND CONDITIONS

Dalma Holidays is the trading name of Dalma Holidays Limited, registered in England under no.04479305. These Booking Conditions, together with the information given on our website form the basis of your contract with us.

YOUR OBLIGATIONS
1. Making a booking
Once the availability of your chosen holiday has been verbally confirmed by us we will ask you to complete and sign a booking form. The form must be received by us within 3 working days. The person completing and signing the booking form on behalf of a party accepts the terms and conditions of the contract on behalf of all members of the party, including persons substituted or added later by agreement. When you make your booking you must pay a non-refundable deposit of £250 plus the relevant insurance premiums (or supply us with details of your alternative insurance arrangements). We will then send you a Confirmation Invoice and at that point a binding contract will come into force between us.

2. Paying the balance
The balance shown on your Confirmation Invoice must be paid at least 6 weeks before the start of your holiday. We do not issue reminders so please make sure that the balance shown is paid on time or we will cancel your arrangements and your deposit will be retained. If you are travelling within 6 weeks of booking your holiday you must pay for the holiday in full at the time of booking.

3. Changes and cancellation by you
(i) Changing your bookings: If, after our Confirmation Invoice has been issued, you wish to change your arrangements in any way we will try our best to help you but cannot give any guarantees. We will charge an amendment fee of £30 per booking for changes plus any extra costs which are caused by the change. If it is not possible for us to make the required changes for you then the original booking may have to be cancelled and cancellation charges will apply.
(ii) Transfers: If you are prevented from travelling you may transfer your booking to another person. The person who signed the booking form must send us a written and signed notice of intention to transfer. This must be received by us at least 14 days before the start of the holiday. We will charge an amendment fee of £30 per booking.
(iii) In event that you have to cancell your holiday the following cancellation charges will apply:

Days before departure within which we receive notice of cancellation
Cancellation charge
More than 42
Deposit only
42-15

50% of holiday cost
(if greater than deposit)
14-18
70% of holiday
7 or less
100% of holiday

Note: if the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.

4. Assistance and complaints
Should any problems arise during your holiday please inform our representative in the resort immediately. He/she will do their utmost to put this right as soon as possible. In the unlikely event that your complaint cannot be resolved locally you should write to us within 28 days of your return, giving your booking reference and all other relevant information. Please not that failure to report the problem whilst in resort will deprive us of the opportunity to investigate and rectify your complaint at the time and this may affect your rights under this contract.

5. Special needs or request
If you or any member of your party have any special needs or requirements, including medical problems or disability which may affect your holiday, please let us know before you confirm your booking so that we can advise on suitability of your chosen arrangements. You must also give us full details in writing at the time of booking. Whilst we will make every effort to meet your special requests we cannot give any guarantees and our failing to do so will not constitute a breach of contract on our part.

6. Damage to property
You are responsible for any breakages, losses or damage to your accommodation during your stay and will be asked to pay our representative for any necessary repairs or replacements before leaving the resort.

7. Disruptive behaviour
If your behaviour is disruptive and is causing distress, injury or danger to other clients, our staff or any third party, or damage to property, we reserve the right to refuse to continue dealing with you as our client and will not be responsible for any extra costs which you incur.

8. Your accommodation
The accommodation booked for you is to be occupied only by the persons listed on your booking form and you are not permitted to sub-let or share it with anyone else without our written agreement.

9. Your holiday insurance
You must have valid travel insurance for your holiday. If you arrange your own insurance cover it must be as good as or better than the one we offer in respect of medical and emergency repatriation cover. We will automatically add the premiums for your insurance policy to the price of your holiday, unless you inform us of alternative arrangements.

10. Arrival and departure times
Guests are expected to arrive after 3.00pm Croatian time and to depart by 11.00am. There may be slight variations to these times - if that is the case you will be advised of the correct arrival / departure times for your property on your travel documentation. Should you wish to arrive before or leave after those times it may be possible to leave your luggage with the landlords but you will not have access to property while the cleaning is being carried out.

11. Number of people using the property
Only those persons named at time the time of booking may use the property without prior agreement. The maximum number of people, including infants, allowed at the property may not be exceeded. Both Dalma Holidays and the property owner have the right to terminate the rental without prior notice and without refund if the numbers are exceeded.



OUR OBLIGATIONS
1. Changes and cancellation by us
After we have confirmed your booking any change we make to your holiday will by either minor or major. Major changes are: change of your resort and change of accommodation to one of a lower standard. In the unlikely event of a major change we will inform you as soon as possible and you will then have the choice of accepting the change, taking an alternative holiday (and if it costs less we will refund the difference) or withdrawing from the contract and accepting a full refund. We will also pay compensation on the scale shown below. Any other change is a minor change. If there is a minor change we will do our best to notify you of this, but we are not under any obligation to do so or to pay compensation.
If we have to cancel your holiday for any reason other than your failure to pay the balance, you will have the choice of accepting an alternative holiday from us where available (and if it is of a lower price we will refund the difference) or withdrawing from the contract and accepting a full refund. We will also pay compensation on the scale shown below.
However, please note that if a major change or a cancellation by us is caused by unusual and unforeseeable circumstances beyond our control ("force majeure") which neither our suppliers or we could avoid we cannot make any refunds, pay compensation or be responsible for any costs or expenses you incur as a result. The example of Force Majeure include: war, threat of war, riot, industrial dispute, civil strife, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, closure of air or seaports or other similar events beyond our control.

COMPESATION FOR MAJOR CHANGES AND CANCELLATION NOT DUE TO FORCE MAJEURE
Days before deparutre
Compensation
more than 56
nil
29-56
£30
15-28
£70
14-or less
£100
14 or less
£40

2. Prices
The prices quoted in this brochure were calculated on exchange rates as published in the Financial Times on 15.09.2004 (£1 = 1.47 euros). They include accommodation, services of our local representative, including a 24hour emergency contact number, welcome pack on your arrival, and payment of local taxes. Where applicable the prices also include car hire. We reserve the right to revise errors or to change our prices and we will advise you of any such changes at the time of booking.
Please note that our prices do not include air travel to the destination. We will be happy to assist you with your flight arrangements or, on request, book tickets on your behalf but we cannot issue tickets or be held liable for the actions of your chosen air carrier.
After your confirmation invoice has been issued, it will be subject to surcharges only in the events of:
1) Increases in VAT or any Government imposed increases;
2) Increases in insurance costs;
3) unfavourable changes in exchange rates.
Even in these cases we will absorb an amount equivalent to 2% of the holiday price (excluding insurance premiums and any amendment charges). Only amounts in excess of this 2% will be surcharged and in such cases there will be an administration charge of £1 together with an amount to cover agent's commission (if applicable). If this means that you have to pay more than 10% of the original holiday price, you will be entitled to cancel your holiday and receive a full refund, except for insurance premiums and any amendment charges. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on the surcharge invoice. Any surcharge must be paid within 14 days of the issue of the invoice, or with the balance of the price of the holiday, whichever is the later. No surcharge will be made within 30 days of your departure date.

3. Our liability to you
Neither Dalma Holidays (as agent for the property owner) not the property owner shall be responsible for the death of, or personal injury of any member of a booking party, or of any other person at the property unless this results from the proven negligence of the owner, Dalma Holidays or our employees.
We cannot be held responsible for the breakdown of mechanical equipment such as pumps, boilers, swimming pool filtrations systems, nor for the failure of public utilities such as water, gas and electricity.

4. Excursions and activities
Our representatives may, at your request, arrange for excursions or sporting activities locally on your behalf. However please note that if they do so, the contract will be be between you and the local provider (third party) and not between you and us and it will be subject to that provider's terms and conditions.

5. Website description and accuracy
Our website has been compiled by us following inspection of the accommodations and facilities on offer. We believe that all the information is accurate at the time of publishing and we will make every effort to insure that all facilities provided are in accordance with the descriptions given. Please note that some sporting facilities and restaurants may not operate early and late in the season and likewise public holidays and religious festival may cause the closure of shops and banks. We will do our best to keep you informed of any changes to our published information and of any factors that may influence enjoyment of your holiday.

6. Noise and building works
Although both villages are quietly located, perfect peace cannot be guaranteed. Croatia is a developing tourist country and building works are possible during your stay. In the event that a source of noise has been in existence prior to your arrival and we are informed of this, we will contact you to inform you of the disturbance.

7. Accommodation standards/categories
Some apartments and villas display ratings fixed by the local tourist authorities. These ratings are not comparable to rating systems used in the UK. Please rely on our descriptions provided on our website.

8. Property left or lost in resort
The Company does not accept responsibility for property left or lost in resort unless this is due to the acts or omissions of our employees, agents, subcontractors or suppliers.

9. Passports, visas and health
British nationals do not require a visa to enter Croatia. Before travelling, please ensure that you possess a valid full 10-year British passport. It is your responsibility to check that all members of your party hold the necessary documentation and we cannot accept liability if you or any member of your party is refused entry into the country due to failure to carry the correct documentation. Most other nationalities do not require a visa to enter Croatia but please do check with the Croatian Embassy on 0207-387-1290 or the Embassy of your country if in doubt. We will do our best to inform you of the latest regulations in respect of health formalities, but it is your responsibility to ensure that these are complied with. There are currently no requirements for inoculations for visitors to Croatia.

10. Currency
Croatian currency is KUNA and can only be purchased locally. We advise you not to exchange more money than necessary, as it cannot be exported/exchanged once back in the UK. You are advised to keep your bank exchange receipts safe as you might be required to show these when changing local currency back to sterling. All major credit cards and travellers cheques are widely accepted in Croatia. You can use credit or debit cards to withdraw cash in local currency from cash machines, but you should check with your bank beforehand regarding their withdrawal charges.

11. Jurisdiction
This contract is governed by English Law and both parties agree to submit to the jurisdiction of the English courts at all times.